Privacy Policy

1. Introduction

TenTwo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a booking inquiry.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, country, WhatsApp number (optional), and booking details (arrival date, departure date, number of guests, configuration preference)
• Usage Data: Information about how you interact with our website, including pages visited, links clicked, and time spent on pages
• Technical Data: IP address, browser type, device information, and cookies

3. How We Use Your Information

We use your information for the following purposes:

• To process and respond to your booking inquiries
• To communicate with you about your reservation
• To improve our website and services
• To analyze website usage and visitor behavior
• To comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic and user behavior (Google Analytics)
• Improve user experience
• Measure the effectiveness of our marketing campaigns (Meta Pixel)

You can manage your cookie preferences through the cookie consent banner that appears when you first visit our website.

5. Third-Party Services

We use the following third-party services:

• Google Analytics: For website analytics
• Meta Pixel: For advertising and marketing analytics
• Google Tag Manager: To manage tracking tags

These services may collect and process data according to their own privacy policies.

6. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who help us operate our business
• Legal authorities when required by law

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: reservation@tentwo.lk
• WhatsApp: +94 77 788 9880